Salesforce Live

Melbourne

Trailblazers, it’s a new day for customer magic.

16 November 2022 | Crown Melbourne

Registration is now closed.

Register Now

Salesforce Live

Melbourne

Trailblazers, it’s a new day for customer magic.

16 November 2022 | Crown Melbourne

Registration is now closed.

Register Now

Thanks for joining us in Melbourne!

We can’t wait to see you at a future event.

We’re on your doorstep so come say g’day at Salesforce Live Melbourne!

We can’t wait to bring the best of Dreamforce (the world’s largest software conference in San Francisco, Sept. 2022) to Melbourne with an unforgettable Salesforce Live series. Get ready to learn, be inspired and have fun connecting in person with like-minded, local Trailblazers.

Discover exciting new ways to build a more resilient business by increasing efficiency and productivity – all with the power of Salesforce Customer 360. Hear stories of Trailblazers overcoming their biggest challenges, get hands-on with the latest product innovations, catch major announcements, industry-leading speakers and so much more!

We can’t wait to bring the best of Dreamforce (the world’s largest software conference in San Francisco, Sept. 2022) to Melbourne with an unforgettable Salesforce Live series. Get ready to learn, be inspired and have fun connecting in person with like-minded, local Trailblazers.

Discover exciting new ways to build a more resilient business by increasing efficiency and productivity – all with the power of Salesforce Customer 360. Hear stories of Trailblazers overcoming their biggest challenges, get hands-on with the latest product innovations, catch major announcements, industry-leading speakers and so much more!

A sample of the speakers

bringing the inspiration

Check back as we continue to add more speakers to our lineup.

Leigh Barnes

Chief Customer Officer
Intrepid Travel

Rudi Khoury

Executive Vice President - Marketing & Digital Transformation
Fisher & Paykel

Pip Marlow

CEO & EVP, ANZ/ASEAN
Salesforce

Don’t miss a magic keynote featuring Intrepid Travel

Discover how to drive business growth with magical customer experiences. Enjoy a jam-packed show featuring the inspiring customer story of Intrepid Travel. Learn how they’re building more personalised, seamless experiences for their customers, creating positive change through the joy of travel. Hear the latest innovation and sustainability announcements from Salesforce, be wowed by exciting speakers and celebrate our dynamic Trailblazer community.

Catch major announcements: Salesforce Customer 360

Catch major announcements: Salesforce Customer 360

Ready to create magical experiences? Meet Salesforce Genie: A Real-Time Platform for Customer Magic.

Bring the power of real-time data to the entire Customer 360, making AI more intelligent and automation more powerful. Discover new tools at our Campground and expert-led sessions to help you reduce costs, drive efficiency, make better business decisions and secure customers for life.

Venue Details

Level 2, Crown Conference Centre
Wednesday, 16 November 2022
8:00 a.m.–12:30 p.m. AEDT

Map & Directions >

COVID-19 Entry Requirements: All attendees will be required to follow all COVID-19 health and safety protocols issued by Salesforce, the venue, and local health authorities.

On the day

Agenda subject to change.
All times listed in AEDT.

Our team is busy building an exciting program, so stay tuned for more updates.

8:00 a.m.–9:15 a.m.

8:00 a.m.–9:15 a.m.

Welcome Coffee, Registration & Salesforce Live Campground (Expo)

9:15 a.m.–10:00 a.m.

9:15 a.m.–10:00 a.m.

Keynote: It’s a New Day for Customer Magic!

Discover how to drive business growth with magical customer experiences. Be inspired by Intrepid Travel, catch major Salesforce announcements, enjoy exciting speakers and so much more.

10:15 a.m.–10:45 a.m.

10:15 a.m.–10:45 a.m.

Breakout 1: Your Sales Playbook for Efficient Growth

We’re defining the future of sales technology to be digital-first, accelerated by hyper-automation and powered by AI and data. Come see the new Sales Cloud – your complete sales platform for efficient growth. And learn how Lyndon Cookson, Digital Experience Lead from CreativeCubes.Co creates personalised customer experiences to consistently convert new leads, retain customers and deliver a net promoter score of 96.

10:15 a.m.–10:45 a.m.

10:15 a.m.–10:45 a.m.

Breakout 2: Securely Deliver the Future of IT, Today

Save time, reduce cost and do more with less. Join us to see how IT Trailblazer Josh Pell, Manager of Customer & Digital Experience, Coliban Water is securely unlocking data across the Customer 360, automating with low code and scaling.

10:15 a.m.–10:45 a.m.

10:15 a.m.–10:45 a.m.

Breakout 3: Scale Service Your Customers Love

Today, every customer service leader in every industry must do more with less. The key: reduce costs by creating connected, personalised experiences that scale — from the contact centre to the field. Come and hear our Trailblazer Rudi Khoury, EVP Marketing & Digital Transformation, Fisher & Paykel, talk about the changes made to improve customer experience across the organisation, where to focus energy and how to maximise returns.

11:15 a.m.–11:45 a.m.

11:15 a.m.–11:45 a.m.

Breakout Room 1 (Upstairs): Deliver Marketing Moments that Count by Maximising First-Party Data to Drive Conversions and Loyalty

Cookieless future. Tighter budgets. Marketers, we got this — thanks to CDP and Marketing Cloud. See how real-time engagement makes every moment count so that you can build trusted relationships at scale. And learn how Robert Lopez, General Manager - CX, Brand & Innovation at Norths Collective, is leading with a first-party data strategy to grow customer lifetime value and increase brand loyalty.

11:15 a.m.–11:45 a.m.

11:15 a.m.–11:45 a.m.

Breakout Room 2 (Downstairs): Accelerate the Future of Work with Slack

Slack is the Digital HQ for the most resilient companies in the new economy. Hear how Anshu Arora, Director of Marketing and Sales at RMIT Online is driving productivity, efficiency and value across Customer 360 with Slack's latest innovations.

11:15 a.m.–11:45 a.m.

11:15 a.m.–11:45 a.m.

Breakout Room 3 (Downstairs): Unlock Analytics Everywhere for Everyone

In uncertain times, data can be your guide. See how Tableau and CRM Analytics can surface insights across Customer 360, bring teams together, automate processes, and drive better decisions.

8:20 a.m.–12:30 p.m.

11:30 a.m.–1:00 p.m.

Trailhead Academy Sessions

Stop by the Trailhead Academy in the campground and join us for the following sessions, which will be running all throughout the day.

Get started with Customer Data Platform Powered by Genie

Discover the New Salesforce Associate Certification

How Salesforce Skills Programs Are Building Talent

11:45 a.m.–12:30 p.m.

11:30 a.m.–1:00 p.m.

Networking Lunch in the Salesforce Live Campground

Salesforce Live
is coming to a city near you.

We’re hitting the road and heading to Perth, Auckland and Brisbane.
Invite your fellow Trailblazers and colleagues from across Australia and New Zealand.

Have additional questions about Salesforce Live?
Check out our FAQ page.

Perth

8 November
The Westin

Registration Closed

Auckland

22 November
Aotea Centre

Registration Closed

Brisbane

24 November
W Hotel

Registration Closed

We want to give a heartfelt thanks to our sponsors

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Dietary & Accessibility Requirements

Yes, Salesforce may share my contact information with sponsoring partners for marketing purposes.

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This event includes light food and beverage (estimated value $55 AUD per person). By registering for this event, you certify your attendance complies with all applicable laws, rules, regulations, and government ethics policies of your agency, state, locality, and/or employer. We are pleased to accept payment for all or a portion of this event as permitted or required under your ethics laws and policies and can provide additional information or documentation upon request. We may disclose information concerning your acceptance of this invitation and attendance at the event to your employer and others for legal, regulatory, or compliance purposes.

Salesforce Live

Melbourne

Trailblazers, it’s a new day for customer magic.

Salesforce Live

Melbourne

Trailblazers, it’s a new day for customer magic.

Thanks for joining us in Melbourne!

We can’t wait to see you at a future event.

We’re on your doorstep so come say g’day at Salesforce Live Melbourne!

A sample of the speakers

bringing the inspiration

Don’t miss a magic keynote featuring Intrepid Travel

Don’t miss a magic keynote featuring Intrepid Travel

Catch major announcements: Salesforce Customer 360

Catch major announcements: Salesforce Customer 360

Venue Details

On the day

Salesforce Live
is coming to a city near you.

We want to give a heartfelt thanks to our sponsors

Register Now for Salesforce Live Melbourne

Thanks for joining us in Melbourne!

We can't wait to see you at a future event.

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce Live

Melbourne

Trailblazers, it’s a new day for customer magic.

Salesforce Live

Melbourne

Trailblazers, it’s a new day for customer magic.

Thanks for joining us in Melbourne!

We can’t wait to see you at a future event.

We’re on your doorstep so come say g’day at Salesforce Live Melbourne!

A sample of the speakers

bringing the inspiration

Don’t miss a magic keynote featuring Intrepid Travel

Don’t miss a magic keynote featuring Intrepid Travel

Catch major announcements: Salesforce Customer 360

Catch major announcements: Salesforce Customer 360

Venue Details

On the day

Salesforce Live is coming to a city near you.

We want to give a heartfelt thanks to our sponsors

Register Now for Salesforce Live Melbourne

Thanks for joining us in Melbourne!

We can't wait to see you at a future event.

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce Live
is coming to a city near you.